Corporate Profile

Brother – your supplier of quality products and services

We believe in a ‘customer first’ approach across all aspects of our business. We strive to be an environmentally responsible corporate citizen. We are proud to deliver high-quality, reliable, user-friendly, and innovative products and services.

We think these are what make us a trusted global brand.

There’s nobody better placed to help businesses discover the most cost-effective, productive and environmentally conscious combination of machines.

Brother has a wide range of quality innovative products

We manufacture high technology, innovative products for the print and imaging, labelling and sewing markets. Our machines include:

    Laser printers and multi-functions
    Inkjet multifunction centres (MFCs)
    Fax machines
    Label printers
    Craft machines
    Sewing machines

Brother has a track record for reliable, user-friendly service in New Zealand

Our head office, warehousing, and customer support are all right here in Tauranga, with sales offices also in Auckland, Wellington and Christchurch. We offer after-sales services through our New Zealand help desk and a nationwide network of authorised technical service providers.


We service retail, corporate and business-to-business markets. We believe the array of services far exceed those of other local print and imaging providers.

Help desk

Brother is the only print brand in New Zealand to have a locally based, 0800 help desk which operates 7 days a week.

Reliability and 4-year warranty

We know our products are high quality, user-friendly, reliable and cost-effective. We stand behind that knowledge with a 4-year onsite warranty commitment, unrivalled by other print brands. If we can’t solve your problem over the phone, we’ll send an approved Brother Service Technician to repair your machine – free of charge.

With Brother, you can have peace of mind that we are always “At Your Side”. We’re proud to have been rated the number one print brand for service and support by New Zealanders.*

*According to Perceptive research 2018

Brother offers tailored solutions for imaging technology k

The Brother Imaging Solutions Group is the industry leader in smart imaging services. It delivers a range of business benefits, including greater productivity, tailored solutions, ongoing support, maximised print time for business-critical services, and reduced operating costs.

Our unique balanced deployment approach puts imaging technology into the reach of everyone in an organisation. Brother Imaging Solutions Group is currently the only corporate imaging company bringing the benefits of balanced deployment to New Zealand businesses.

Brother cares for the planet

Brother takes Corporate Social Responsibility (CSR) to heart. CSR means our bottom line goes beyond economics. We believe that what we do won’t be good for Brother if it isn’t also good for the environment and for our customers and employees.

Our employees base their decisions and actions on the guidelines set out in the Brother Group Global Charter, which has policies centred on: “commitment to quality”, “customer first” and “care for the environment”.

In order to live and breathe these responsibilities, we have implemented an extensive CSR management programme. Nowhere is this better illustrated than in our ISO 14001 Environmental standards and ISO 9001 Quality standard certification.

We recycle

We offer one of the most comprehensive waste management and end-of-life recycling programme by a printer manufacturer in New Zealand.

The global Brother organisation recognises our recycling programme as the most comprehensive programme Brother has.

We support our communities

Our numerous community sponsorships and support of the Pacific Cooperation Foundation underscore our commitment and desire to serve the community locally and globally.

Brother — a brief history

Brother has had a presence in the New Zealand market for over 50 years. In the past 50 years, we have grown to be the leading providers of print and imaging equipment, sewing machines and labelling hardware in New Zealand.

Originally founded over 100 years ago in Nagoya Japan, Brother started as a small company which sold and repaired sewing machines. Today, it is a diversified multinational corporation with 19 production facilities and 43 sales companies operating in 41 countries throughout the world.